At Summer Salt, we want you to love your swimwear and resortwear as much as we do. If your purchase doesn’t fit perfectly or meet your expectations, we’re here to help with our straightforward returns and exchanges process.
Key Information
Return Window: 15 days from delivery date
Condition: Items must be unworn, unwashed, with original tags attached
Return Shipping: Customer responsible for return shipping costs
Our Return & Exchange Process
Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
Include all items in their original condition with tags attached. For hygiene reasons, we cannot accept returns on worn swimwear or intimate apparel.
Ship your return to our fulfillment center at:
Summer Salt Returns
2625 Fidler Drive
San Antonio, TX 78201
USA
We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Once we receive your return, please allow 3-5 business days for processing. You’ll receive an email confirmation when your return has been processed.
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Summer Salt Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Items to Return/Exchange:
Item 1: [Product Name, Size, Color]
Reason: [Fit issue, wrong size, changed mind, etc.] [Add additional items as needed]
Exchange Preference (if applicable):
I would like to exchange for: [Product Name, Size, Color]
I confirm that all items are in original condition with tags attached and have not been worn.
Thank you,
[Your Name]Refund Information
Once your return is processed, refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your account
Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost to send your new item.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned unless defective:
- Swimwear (bikinis, one-pieces, tankinis) that have been worn or tried on without protective underwear
- Intimate apparel (bras, pajamas & intimates) with removed tags
- Final sale items marked as such during purchase
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll be happy to help!
Here’s to finding your perfect fit and enjoying sunny days in style,
The Summer Salt Team